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National September 11 Memorial & Museum
National September 11 Memorial & Museum

National September 11 Memorial & Museum

star-5
16,587 Reviews
View operating hours
One Liberty Plaza, New York City, New York

The Basics

The outdoor 9/11 Memorial is open daily and does not require tickets or reservations, while museum entry is ticketed and can be purchased up to six months in advance. At the memorial, visitors can walk the perimeter of the pools to read the names of the nearly 3,000 people killed on 9/11 at the World Trade Center, at the Pentagon, and in Shanksville, Pennsylvania, as well as those killed in the 1993 World Trade Center bombing, etched in bronze panels around the pools’ rims. At the museum, there are three sections: before September 11, the day of, and after. Inside the quiet halls, visitors can explore expressive artworks, walk down the very staircase used by workers to escape the buildings on 9/11, hear voicemail messages left by the victims to loved ones, enter a quiet space for reflection, and watch several videos including a time-lapse film of the transformation of the WTC site. Most weekdays, the museum holds live, 30-minute talks featuring survivor stories and personal tales of remembrance.

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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

Traveler Favorite

All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
$109.00 per adult
Moving experience to remember..
All was memorable had a great tour guide. First time visitor definitely would recommend for anyone looking to make this an outstanding experience!
Michael_T, Jul 2021

Recent reviews from experiences in New York City

star-5
A Day to Remember
Deborah_G, Jul 2021
9/11 Memorial Museum Admission Ticket
Memorial was beautifully done, organized, and clean. I found employees including security to be helpful and friendly. Found museum to be carefully planned out and interesting. Not overly crowded but there were some bottlenecks where people lingered.
star-4
Very Good
Cristin_A, Jul 2021
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Kids loved the tour- jarred was amazing and very knowledgeable!! Recommend it- only set back is tour got cut short due to COVID museum/memorial close at 5pm!
star-4
Informative, but Crowded
MAndreson, May 2021
9/11 Memorial Museum Admission Ticket
The museum is amazing, a must-see, and very educational for those who were not alive yet when this tragedy occurred. However, we felt there were too many people allowed in at one time. Social distancing was nearly impossible with the number of people inside.
star-5
Moving experience to remember..
Michael_T, Jul 2021
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
All was memorable had a great tour guide. First time visitor definitely would recommend for anyone looking to make this an outstanding experience!
star-5
Awesome experience!
Whitney_C, Jul 2021
9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket
James was the perfect tour guide! Lots of insightful thoughts!Enjoyed our experience!! Great tour! Thanks!
star-5
Very well done
Holly_V, Jul 2021
9/11 Memorial Museum Admission Ticket
The museum was very nice. I would say it’s for 13 and up. The tributes were very nice and it explained everything very well.
star-5
Great and important day
Dave_B, Jul 2021
9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket
A great experience that all Americans should share. The connection between the guide and the day made his presentation particularly poignant.
star-5
review on 9/11
Emily, Jul 2021
9/11 Memorial Museum Admission Ticket
great tribute. it was very well put together. other people there were really respectful and staying quiet.
star-5
Respectful of the victims
Dominique_B, Jul 2021
9/11 Memorial Museum Admission Ticket
Beautifully crafted, respectful of the memory of the victims. Only comment would be for the descriptions of displays to be in larger print so a group of people could read at the same time instead of having to wait for one or two people to be done reading. Or maybe have several of the same text to read. Overall, a great experience, beautiful architecture.
star-5
Fun and Memorable!
Naisha_G, Jul 2021
9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket
The tour guide was very energetic and was nice to have a fellow Puerto Rican give an informative tour.
star-5
Wow!
Eldric_B, Jul 2021
9/11 Memorial Museum Admission Ticket
Blown away! The museum is so well put together and laid out so well! I downloaded the app and was able to follow along on my own with the guided tour. It was cool to see my two teenagers, who were not born when the attack happened, be so interested in the exhibitions.
star-4
Great until it wasn’t
Debbie_G, Jul 2021
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
I really enjoyed our tour guide abd the 9/11 memorial. However, once we went to the observation deck of the new World Trade Center, I was disappointed to find that while there are provisions for the disabled in wheelchairs, they were not clearly marked and snd I had to go backwards at times and down administrative halls.

Things to Know Before You Go

  • Give yourself at least two hours at the memorial and museum to explore and reflect.

  • Hourlong staff-guided tours of the 9/11 Memorial & Museum can be bundled with museum admission. It’s best to arrive at least 15 minutes before your designated tour time.

  • Mobile apps and a museum audio guide can enhance a self-guided experience.

  • Some sections of the museum may not be appropriate for kids under the age of 10.

  • There is a café on the atrium terrace level.

  • The 9/11 Memorial & Museum is fully accessible.

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How to Get There

As with much of New York City, the best way to get to the 9/11 Memorial & Museum is public transit or a taxi, as parking is extremely limited. The site is accessible by subway (A, C, E, J, R, Z, 1, 2, 3, 4, and 5 trains), bus (M5, M20, and M22), and PATH train. Once you arrive, memorial entrances are at the intersections of Liberty and West streets, and West and Fulton streets. The main museum entrance is at Fulton and Greenwich.

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When to Get There

The museum is open from 9am to 8pm Sunday through Thursday and 9am to 9pm on Friday and Saturday. Last entry is two hours prior to closing. Weekday mornings and the cold winter months tend to be the least busy times to visit. Early birds will appreciate the early-access museum tour, a behind-the-scenes experience offered several times weekly before official opening hours. If you’re on a budget, the museum opens its doors to the public for free on Tuesdays from 5 to 8pm.

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Finding a Personal Connection to the 9/11 Memorial & Museum

The National September 11 Memorial & Museum is an emotional experience for most visitors, but especially so for friends and families of victims, and for survivors of that day. Those with a personal connection to someone lost in the attacks can visit the 9/11 Memorial & Museum website and, on the Find a Name page, type in a name, flight number, or affiliation to learn where an individual’s name is etched around the north or south pool.

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National September 11 Memorial & Museum