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Cirque du Soleil® JOYÀ Admission Tickets

star-4.5236 Reviews
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Playa del Carmen, Mexico
Cirque du Soleil® JOYÀ Admission Tickets

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Number of travelers
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Non-refundable
You will not receive a refund if you cancel. Learn more
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Safety measures
icon1 hour 20 minutes  (Approx.)
Pickup offered
iconOffered in: English and 1 more

Overview

Experience tablecloth dining along with the Cirque du Soleil® show 'JOYÁ' at the Vidanta Riviera Maya resort. Allow yourself to be mesmerized by the story of an alchemist and his granddaughter seeking out the secrets of life. The show draws on the heritage and history of Mexico to weave the story, presented in an intimate dinner theatre in the jungle of the Riviera Maya.
  • Cirque du Soleil® JOYÁ in the Riviera Maya
  • Be entertained in a custom-built theater near Vidanta Riviera Maya
  • Delight in a thrilling performance of drama, music, and acrobatics
  • Select from multiple seating options to suit your budget
  • Choose from three show times to suit your schedule
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Dinner (if option selected)
Champagne (if option selected)
Appetizers (if option selected)
Dinner (if option not selected)
Champagne (if option not selected)
Appetizers (if option not selected)
Transportation round trip
Photos

Departure Point

Teatro Vidanta "Cirque du Soleil JOYÀ", Carretera Federal, Cancun - Chetumal Km 48, 77710 Playa del Carmen, Q.R., Mexico

Traveler pickup is offered
Round transportation service is available from Plaza La Isla Shopping Center in Cancún to the theater. The cost of this service is $20.00 USD per person.

To add this service, the client must contact the Customer Care Center of the attractions - phone numbers available in the voucher that you will receive when you book the tour.

Service hours are Monday to Saturday from 9:00 am to 6:00 pm and Sunday from 9:00 am to 3:00 pm (CST).

After pickup from a central meeting point in Cancun's hotel zone, travel to the tropical forest north of Playa del Carmen. Arrive at JOYÁ's custom-built theater, the first permanent Cirque du Soleil show outside of the United States.

As the show begins, immerse yourself in the adventures of a teenage girl and her alchemist grandfather. After finding a mysterious gem in the mangrove forest, the young girl must complete a series of challenges set out by her grandfather. After the show has concluded, enjoy transportation back to Cancun. 

Choose from the different seating packages in the Itinerary below. If you opt for dinner, please note that dinner begins an hour before the performance time. Select View Additional Info to see the seating chart.
Itinerary
Stop At:  
Teatro Vidanta "Cirque du Soleil JOYÀ"
JOYÀ, the first Cirque du Soleil resident show in Mexico, combines culinary and performing arts in an intimate theater setting to engage the audience's five senses. Drawing on Mexico's history and heritage, JOYÀ tells the story of an alchemist and his granddaughter embarking on a quest to uncover the secrets of life. If you selected seating with dinner, please note the dinner starts an hour before the show Ticket Options: High Stool: A comfortable bar stool in the 2 last rows of the theater. Beverage and food are not included. Show Only: Seats are located off to the side of the stage. Beverages and food are not included. Champagne: Central premium seats, gourmet appetizers and a half-bottle of Mercier Champagne per person. Dinner and Champagne: Seats close to the stage and a 3-course gourmet dinner plus a half-bottle of Mercier Champagne per person. VIP Dinner Champagne: The best seats in the house and a 3-course gourmet dinner plus unlimited Mercier champagne during dinner.
Admission Ticket Included
  • Confirmation will be received at time of booking
  • Minimum age is 3 years
  • Your tickets will be held at the theater box office for collection on the day of the performance. You will be required to present your voucher, along with photo ID in exchange for your tickets.
  • ID will be requested for alcohol consumption
  • Note: The champagne included for specific options can be replaced with red wine, white wine, juice or soda
  • Wheelchair accessible
  • Near public transportation
  • Infants must sit on laps
  • Most travelers can participate
  • This tour/activity will have a maximum of 8 travelers
  • OPERATED BY Cirque Du Soleil Joya
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

    Learn more about cancellations.

    The answers provided below are based on answers previously given by the tour provider to customers’ questions.
    Q:
    What is the policy on face masks and attendee health during Cirque du Soleil® JOYÀ Admission Tickets?
    A:The policies on face masks and attendee health are:

    • Face masks required for travelers in public areas
    • Face masks required for guides in public areas
    • Temperature checks for travelers upon arrival
    See all safety measures taken by Cirque du Soleil® JOYÀ Admission Tickets.
    Q:
    What is the policy on sanitization during Cirque du Soleil® JOYÀ Admission Tickets?
    A:The policies on sanitization are:

    • Hand sanitizer available to travelers and staff
    • Regularly sanitized high-traffic areas
    • Gear/equipment sanitized between use
    See all safety measures taken by Cirque du Soleil® JOYÀ Admission Tickets.
    Q:
    What is the social distancing policy during Cirque du Soleil® JOYÀ Admission Tickets?
    A:The policies on social distancing are:

    • Social distancing enforced throughout experience
    • Contactless payments for gratuities and add-ons
    See all safety measures taken by Cirque du Soleil® JOYÀ Admission Tickets.
    Q:
    What measures are being taken to ensure staff health & safety during Cirque du Soleil® JOYÀ Admission Tickets?
    A:The policies on staff health & safety are:

    • Guides required to regularly wash hands
    • Regular temperature checks for staff
    • Paid stay-at-home policy for staff with symptoms
    See all safety measures taken by Cirque du Soleil® JOYÀ Admission Tickets.

    Traveler Photos

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    Traveler Tips


    • "Great seats - Easy purchasing - Highly recommend going through Viator in the future for shows and tours" See review
    • "Plan to arrive 45 min prior to the show so you have some extra time worked in." See review
    • "a walk up to the main event is steep but they offer wheel chairs." See review

    Reviews

    4.5
    star-4.5
    236 Reviews

    Reviews by Viator travelers

    Showing 1-10 of 236 reviews
    star-5
    Absolute perfection!!!
    StephanieElswick
    , Oct 2021
    This production is PERFECT from start to finish! This is the 4th time I have been to this show and it’s just never disappoints. From the moment you walk on to the property, you are immersed in the production. Although having the dinner is quite pricey, it is worth EVERY PENNY! You are paying for this incredible culinary experience! The show itself is so creative and captivating. With little shows taking place all around you. I cannot recommend this experience enough! Please go! 🥰
    star-5
    Best show ever!
    Cherie_H
    , Oct 2021
    I had no idea what to expect being that when we bought the tickets through Viator- we didn’t get to pick the seats, but the seats were AMAZZiNG! We sat front row and center!!!!! OMG - I was so blown away- every thing was beautiful from all of the cast to the stage and everything! The dinner was sooo good! The presentation was the best part! The appetizer presentation was gorgeous, the drinks were delicious and I chose steak for the main course- so tender and delicious! The show was sooooo beautiful! I thoroughly enjoyed all of the acts! I was so overwhelmed with the amazing seats, even more amazing service, and the beautiful show! This was definitely an experience for sure!
    star-4
    An evening of delight!
    Hallie_C
    , Oct 2021
    Being close up to the performers. They worked effortlessly. We almost seemed a part of the show. The staff was very helpful with our friend who is infirm and using a wheelchair.
    star-5
    Magical night!
    Ryan_L
    , Oct 2021
    I'm so glad we booked this last-minute! We've seen nearly a dozen Cirque shows and this one ranks among the top. The dinner was delicious, the show was very entertaining, and the performances were incredible.
    star-4
    Expected more
    Alan_N
    , Aug 2021
    After seeing 15 Cirque du Soleil shows, I was disappointed with this one, my second viewing of Joya. The show was re-worked after the pandemic, and there are many fewer than usual acrobats, and much more "clown" action. The grand finale, however, was great! The meal was well-presented and unusual. The desert presentation, in particular, was fun. The staff were all very helpful. I'll see future Cirque shows, but not this one again.
    star-5
    Wonderful!!!!!!!!!
    Monica_M
    , Aug 2021
    Oh my God!!! I don’t even know how to describe it. It was such a wonderful experience!!!!! We got the VIP tickets and it was worth every penny. The show is amazing, everyone is so friendly. It’s a lifetime experience!!!!
    star-1
    I didn’t understand the story line
    Sarah_A
    , Aug 2021
    I didn’t understand the story line. They didn’t speak enough English. They were in a library talking about a meteor. At one time I believe they were in the ocean. They tried to up sale more products. The acts were great but don’t know how they tied in w/ everything.
    star-1
    Have A Heart Viator/Tripadvisor!
    Steven_G
    , Aug 2021
    I was ill the morning of the Cirque Show and it took a while for meds to help me feel better. As a result, we would have been an hour late to the event by the time we would have been ready to leave our hotel. Two hours in advance, I called the theater and they told me to call Viator since I made the reservations with them. I called and spoke to several people explaining, begging and pleading to change my reservation to the next show (mine was the early 6pm show) or switch it to the next day. I had flown to Mexico from the U.S. just to see this show. My pleas fell on unsympathetic, deaf ears. Mind you, I was not requesting a refund. I understand policy but, at least you can pretend to be understanding of my situation. Suffice to say, I did not see the show as I was not able to pay another (almost) $400 for two more tickets. I'm very disappointed and would give one star if I could.
    1 traveler found this review helpful
    star-5
    Simple the best
    Anthony_B
    , Jul 2021
    We loved everything the food the music the show the theater everything was amazing. The food was excellent best food I ever had in a cirque du soleil. The service is as awesome too.
    star-5
    Amazing!
    Kolei_R
    , Jul 2021
    Definitely worth paying for the full show/dinner/champagne package what an experience the food was incredible and the show was exciting!

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