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Shuttle Transfer Cancun Airport - Playa del Carmen

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Playa del Carmen, Mexico
Shuttle Transfer Cancun Airport - Playa del Carmen

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Number of travelers
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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon1 hour to 1 hour 30 minutes  (approx.)
Pickup from select hotels
Mobile ticket

Overview

Saved to wishlist!
Hotel pickup and drop-off (selected hotels only)
Air-conditioned vehicle
All Fees and Taxes
Shared vehicle

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Suppliers and travelers coordinate start times within the given time periods.
Round Trip Shuttle
8/12/2019 - 12/31/2022
Monday - Sunday:12:00 AM - 11:30 PM
One Way Shuttle
8/12/2019 - 12/31/2022
Monday - Sunday:12:00 AM - 11:30 PM
  • Playa del Carmen , Playa del Carmen, Quintana Roo, Mexico

    Hotels in Playa del Carmen or Playacar area

  • Cancun International Airport , Cancun - Chetumal Km 22, 77565 Cancún, Q.R., Mexico

    Cancun International Airport

  • We will arrange the exact pickup time with you, pickups must be reconfirmed 24 hours before departure. This product is only valid for Hotels in Playa del Carmen or Playacar area
    • Confirmation will be received at time of booking
    • Service animals allowed
    • Near public transportation
    • Stroller accessible
    • Surfaces are wheelchair accessible
    • Transportation is wheelchair accessible
    • Wheelchair accessible
    • The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions
    • Most travelers can participate
    • This tour/activity will have a maximum of 999 travelers
    • OPERATED BY Coming2 Mexico
    You can cancel up to 24 hours in advance of the experience for a full refund.
    • For a full refund, you must cancel at least 24 hours before the experience’s start time.
    • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
    • Any changes made less than 24 hours before the experience’s start time will not be accepted.
    • Cut-off times are based on the experience’s local time.

    Learn more about cancellations.

    The answers provided below are based on answers previously given by the tour provider to customers’ questions.
    Q:
    What is the policy on face masks and attendee health during Shuttle Transfer Cancun Airport - Playa del Carmen?
    A:The policies on face masks and attendee health are:

    • Face masks required for travelers in public areas
    • Face masks required for guides in public areas
    • Face masks provided for travelers
    • Temperature checks for travelers upon arrival
    See all safety measures taken by Shuttle Transfer Cancun Airport - Playa del Carmen.
    Q:
    What is the policy on sanitization during Shuttle Transfer Cancun Airport - Playa del Carmen?
    A:The policies on sanitization are:

    • Hand sanitizer available to travelers and staff
    • Regularly sanitized high-traffic areas
    • Gear/equipment sanitized between use
    • Transportation vehicles regularly sanitized
    See all safety measures taken by Shuttle Transfer Cancun Airport - Playa del Carmen.
    Q:
    What is the social distancing policy during Shuttle Transfer Cancun Airport - Playa del Carmen?
    A:The policy on social distancing is:

    • Social distancing enforced throughout experience
    See all safety measures taken by Shuttle Transfer Cancun Airport - Playa del Carmen.
    Q:
    What measures are being taken to ensure staff health & safety during Shuttle Transfer Cancun Airport - Playa del Carmen?
    A:The policies on staff health & safety are:

    • Guides required to regularly wash hands
    • Regular temperature checks for staff
    See all safety measures taken by Shuttle Transfer Cancun Airport - Playa del Carmen.

    Traveler Photos

    Traveler Tips


    • "Had to wait a little at the airport but the ride was great for the price!" See review
    • "Friendly and on time Driver was there when we arrived Very safe driver Also very affordable Will use again" See review

    Reviews

    3.0
    star-3
    86 Reviews

    Reviews by Viator travelers

    Showing 1-10 of 86 reviews
    star-2
    Not a good experience at Cancun airport
    Kimberly_S
    , May 2022
    We were waiting over 45 minutes for the shuttle and kept asking the host where it was. He kept saying five more minutes five more minutes. At that time we have been waiting a long time and Couldn’t find the host. He also said that we were the last Drop off so it would’ve been a 2 Hour ride to the hotel. After a really long day of travel we decided to take a cab. Very frustrating and one of my friends was getting sick
    star-1
    We had two separate...
    Kimberly_A
    , May 2022
    We had two separate reservations. One never got picked up at the airport and the other one never showed up for return trip. Tried calling and the people seemed confused not knowing what was going on and their response was to cancel pur transportation. Terrible service all around.
    star-1
    No Show - bad experience
    Colin_D
    , May 2022
    There was no driver or Van to pick me up. No answer on Telephone. I had to rent a car. Taxi scammers want $100 to take you to Playa Del Carmen
    star-1
    Transportation DID NOT COME
    Claudia_K
    , May 2022
    I am currently waiting in the lobby of my hotel for my over 30 minutes. The transportation is LATE after I was specifically told I have to be in the lobby at 4:30 and that we could not have a later pickup time. I will have to take a taxi to the airport. I would like a refund.
    star-5
    Good service
    Stephanie_C
    , May 2022
    Excellent service. Once we arrived to the airport transportation was already there waiting for us. They did make us wait an additional 45 minutes for other people but over all it was okay.
    star-3
    Better communication
    Aaron_H
    , May 2022
    Bus and driver were great! No complaints about the drive at all. The major issue was that we never received a pickup time to go back to the airport after multiple emails and phone calls which was quite stressful. Therefore we woke up as early as possible and prayed someone would pick us up. One he got there the trip was great and easy. Seems to be a systems communication issue
    star-1
    Unprofessional unorganized
    Anonymous
    , May 2022
    Didn’t agree to a pickup time and was notified the morning before of a time that didn’t work for me. When I arrived had to wait an hour to get a ride and I’m pretty sure I was just passed off to another operator.
    star-4
    Better communication Printed for poeople with no computer experience. Thanks
    Gloria_Y
    , May 2022
    On the confirmation of voucher You should state that we (traveler(s)) Need to Conatact or Call in BOLD Red Letters fir us Older People that Don't Know Hiw to REALLY USE A COMPUTER (there's lots of Us still out there.) I Had lots of trouble,, SO LESSON LEARNED 😅
    star-5
    Great experience
    Jaime_S
    , Apr 2022
    Driver was awesome! We stopped for tacos and everything on the way yo the hotel. And it is wayyyyy cheaper than the taxis at the airport who want 75 dollars for 2 people one way.
    icon Response from Host , May 2022
    We are very pleased to know that you had a good experience. Thank you so much for your feedback. Looking forward to greeting you again.
    star-1
    Not a good experience
    Steven_B
    , Apr 2022
    They scheduled my pickup time incorrectly and had to get a taxi instead. I sure hope I get a refund for my inconvenience….
    icon Response from Host , May 2022
    Please accept our apologies for any inconvenience beyond our control with the services booked. We have taken note of your comments and we will check that all protocols are followed. Thank you very much for your feedback. Our Customer Service Department is at your disposal if you wish us to verify and investigate what happened. Please contact us at coming2@coming2.com providing your Coming2 transfer reservation number and date.

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