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Visit 4 Cenotes at Casa Tortuga

star-4.5134 Reviews
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Tulum, Mexico
Visit 4 Cenotes at Casa Tortuga

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Number of travelers
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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon4 to 5 hours  (approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 4 more

Overview

Discover four of the best cenotes in the Riviera Maya region by booking this small-group tour from Playa del Carmen. You will enjoy the cenotes known as Wisho, Zapotes, Cueva de las Tres Campanas and Jaguar, and have the opportunity to swim and snorkel in all of them (equipment provided).
  • Enjoy four cenotes in the Riviera Maya in a single day
  • Explore the cenotes by swimming and snorkeling
  • Small group tour (maximum of 12 people): a more intimate experience
  • Hassle-free round-trip travel from your Playa del Carmen hotel
Saved to wishlist!
Air-conditioned vehicle
Use of Snorkeling equipment
Bottled water
Soda/Pop
Snacks
10 USD per person for pick up service from Cancun
10 USD per person for pick up service from Tulum
This operator has two meet-up options available. You can either meet at the departure point below or select a location for pick-up.
Súper Akí Tulum , Carretera Federal Tulum Ruinas s/n, 77780 Tulum, Q.R., Mexico

9:15 a.m. outside the BBVA Bancomer ATM bank in the super aki shopping mall next to HERTZ

Hmm...we can’t seem to find this place. Please check the spelling, or choose another location.

8:00 AM
This activity will end right where it started.Please communicate your hotel and room number
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Stroller accessible
  • Infant seats available
  • Most travelers can participate
  • This tour/activity will have a maximum of 12 travelers
  • OPERATED BY Holbox Magico
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Visit 4 Cenotes at Casa Tortuga?
A:The policies on face masks and attendee health are:

  • Face masks required for guides in public areas
  • Face masks provided for travelers
  • Temperature checks for travelers upon arrival
See all safety measures taken by Visit 4 Cenotes at Casa Tortuga.
Q:
What is the policy on sanitization during Visit 4 Cenotes at Casa Tortuga?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Visit 4 Cenotes at Casa Tortuga.
Q:
What is the social distancing policy during Visit 4 Cenotes at Casa Tortuga?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Visit 4 Cenotes at Casa Tortuga.
Q:
What measures are being taken to ensure staff health & safety during Visit 4 Cenotes at Casa Tortuga?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Visit 4 Cenotes at Casa Tortuga.

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Reviews

4.5
star-4.5
134 Reviews

Reviews by Viator travelers

Showing 1-10 of 134 reviews
star-5
Must-See Experience!
Lavette_B
, May 2022
This was an awesome excursion! Went with 5 of my girlfriends. Our pick up was originally scheduled for 8 am, but changed to 9:20 am. I was initially worried because we had COVID-testing scheduled for 12:50 pm that day and needed to be back at the hotel before then. The company understood and assured us that they would do their best to get us back in time. Our driver, Genaro “Big G” was THE BEST!!! If you get him, you’re in for a good time for sure! Big G did a great job of informing us of what to expect when we arrived and played fun music in the car to get everyone excited for the day. Our ride to Casa Tortuga Cenotes was only 5 minutes as we so it was very convenient for us. Once there, we opted for the private tour (cost $32 US more for that) and had a wonderful experience with Agusto. Once we were fitted for our life jackets, He took us to and through the 4 Cenotes on the property and shared some interesting facts and folklore about each one. We also had an amazing photographer who captured our experiences in the Cenotes - You can purchase those at the end. They also have food and drinks (alcoholic and non-alcoholic) at the site for purchase. It says it can take 4-5 hours, but if you go early (We were there before 10 am) and opt for the private tour guide, you could be done in less than 3 hours. We missed the big crowds that came after us. We capped off our adventure with a celebratory shot of tequila before heading back to the hotel, courtesy of Big G! That was fun! He also offered cold sodas and water as well. Overall, totally worth it for the money. Communication was good with the company. So many great places to take pictures and the Cenotes were breathtaking. It exceeded my expectations. This will be an experience I remember for years to come!
star-5
The first cenote is great...
Danielle_T
, Mar 2022
The first cenote is great for kids. Easy to get in and out of the water. There’s a restaurant on site so anyone can eat afterwards
1 traveler found this review helpful
star-1
Wasted my whole day with this tour. Avoid.
Sinead_N
, Mar 2022
The tour guides collected me for the wrong tour. Yes, there will be a cenote visit, but not until I’ve sat through two agonising stops for the rest of the group to take basic b photos for their Instagram. Now I’m sitting in a roadside shack while they all visit a ruins site that I’ve already seen. I just wanted to swim in cenotes and go back to my hotel. Instead my entire last day of vacation is being wasted. Side note - as I’m the only English speaker in the group, the guide is just giving all info in Spanish and not bothering to translate. I’d like a refund.
icon Response from Host , Mar 2022
Your tour was set for Friday , you canceled last minute , regardless as it was last minute and policies are to consider no show of client , we kindly offer free upgrade for next day tour cenotes your plus ancient piramids FREE , sometimes being kind and try to help our clients ends up worst , I’m Really sorry you dislike the 2 extra stops (10 min distance from cenotes ) and visiting Mayan culture wonder city tulum ruined your day
2 travelers found this review helpful
star-5
Great time
Jill_D
, Feb 2022
We had such a fun time! Our driver picked us up on time and played the best music! Genaro was a great driver and Rafael was a great guide. We enjoyed swimming in all the cenotes. It was very relaxing and beautiful.
star-3
Only Spanish?
Sheri_W
, Jan 2022
It was a nice adventure, but most of the group I was put with were Spanish speaking and so most of the information was given in Spanish. The guide did offer taking pictures of me which I thought was very nice. Even without the English translation, it was a neat experience!
star-1
Our driver never showed up!
Natalya_I
, Jan 2022
Our driver never picked us up! Please refund immediately, this ruined our whole day. We picked a very easy pick up spot, the playa carmen hilton, we waited for an hour and no one came. Very disappointing.
1 traveler found this review helpful
star-4
the beauty of the 4...
Leigh_C
, Jan 2022
the beauty of the 4 cenotes, the bates, and the food The travel to the site was very long and we had to pick up people in Tulum that wasted a lot of time.
star-1
No show
M_A
, Nov 2021
I waited for the shuttle for more than an hour. I contacted the operator several times and I received no reply! Very unprofessional
1 traveler found this review helpful
star-5
Definitely Worth It!! ❤
Amique_J
, Nov 2021
My tour started off rough because I thought the trip was going to be canceled due to the fact that they forgot about us. I called and spoke to the owner Arturo and he was extremely apologetic about the issue. He was very professional and Friendly and fix the problem right away. He set us up with another tour guide, Murray, and he was so awesome and made our tour experience comfortable and amazing! 👏🏾👏🏾 I was looking forward to visiting the 4 cenotes and believe me when I say it is DEFINITELY worth the visit. They are so beautiful and the water is so clear. The caves were beautiful...you will definitely enjoy this trip. Thank you so much Arturo for the great customer service and fixing the issue right away. I really, really appreciate it and THANK YOU so much for your hospitality. Also, thanks Murray our tour guide for driving us around so I can see everything I wanted to see...ie (Mother Nature sculpture, Tulum sign) you all are truly amazing and I recommend doing this tour 100%.
star-5
Casa Tortugas
Katherine_B
, Oct 2021
Angel was fabulous! We could not have asked for a better tour guide. Took care of us: water, beer, authentic lunch, history lessons, hilarious, personable! You will not regret his company. Ceynotes Casa Tortugas were fabulous!

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